Voicemail

Voice processing systems allow you to record and retrieve messages 24 hours a day, 7 days a week world-wide and help to efficiently handle your telephone system traffic and internal communication needs. Voicemail systems can improve the efficiency of your business, whether it be in sales, customer service, marketing or human resources.

Customer lines can publicise sales, special promotions and general information

Orders can be placed 24 hours a day

Product or service information is available 24 hours a day

Database information can be easily gathered

Calls may be screened prior to connection to an extension without overloading a busy operator

Auto Attendant
Auto Attendant allows customers to program a list of options for incoming callers to choose via the touchtone keypad, each option selected will point the call to the relevant group of phones/ department or to an individual handset. This enhances the call handling and eases pressure on reception staff.

Call Recording
Additionally, Competitive Comms can provide call recording facilities. This may be an industry requirement or for the benefit of staff training. Each call is recorded digitally and can be replayed or emailed as required.